EXCHANGE AND RETURN POLICY
APPLICABILITY OF POLICY
By agreeing to use the PROUD GHISSU Exchanges Portal and/or initiating a request for purchase of Product(s) on the Portal, you agree to be bound by the terms contained in this Policy without modification. If you do not agree to the terms contained in this Policy, you are advised not to transact on ProudGhissu.Com(proudghissu.com)
Please note that we may from time to time change the terms of the policy that govern your return, refund or cancellation of an order for products on proudghissu.com. Every time you wish to use the portal, please check the policy to ensure you understand the terms and conditions that apply at that time.For all the Return and Exchange, please write to us at support@proudghissu.com
Exchange & Return Policy:
● Kindly note that all exchanges and returns are accepted only after the customer
informs us of any issue within 24 hours of delivery.
Pick-up will be attempted Once. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Reverse pick-up is subject to the availability of the service in your area pincode.
● In case of a size issue or the wrong product is received, you can raise the exchange
request within 24 hours of delivery of the product (including the day of delivery).
● We can exchange the product with another size or the correct product of the same
value. There are no extra charges, and we can arrange to have the reverse pickup only once.
● If the value of the new exchange product is higher, then there will be extra charges
(difference in the amount of product). It needs to be paid online.
● The products must have the original sticker label attached, be folded correctly, and
be adequately packed so they are not damaged in transit. Without it, the exchange
will not be processed.
● We do refunds only in genuine cases of delivery of defective products and on no
other grounds. In the event of delivery of faulty products, you have to email our
customer support executives at support@proudghissu.com along with the details of the
order, the nature of the issues, and photographs of the defective product.
● In some exceptional cases, if a return is accepted (no delivery issue and the correct
order is delivered), then Rs 100 will be deducted from the refund. The amount
deducted is for the reverse pickup service provided because the logistics cost has
significantly increased recently.
● The refund will be provided ik account from where the money was
deducted or to your given bank account.
● Also, note that the T-shirt's colour and design may vary slightly from those displayed
on our website, social media pages and ads.
● Returns and refunds are not possible if there is a slight variation in the colour or
design of the product delivered.
● Also, in the event, on our verification, it is observed that the defect is incurred due to
any of your actions or omissions, then we will not be responsible for refunding the
amounts paid to you.
● To avoid such issues. Do not accept damaged packages at the time of delivery.
● We reserve the right to refuse any returns or exchanges if we determine that the
merchandise does not qualify.
● Exchange/Return requests will only be processed once per order.
● Any Product Used/Washed Once Cannot be Exchanged or Refunded.
● Any product bought during the sale Nor with a discount code will not be eligible for a
refund.
● Free exchange on Size issues but no Refund on Size issues.
Working Hours: 11 AM to 6 PM (Monday to Saturday)